What information does IntellxxDNA receive about your patients and who is it shared with?

In order to use IntellxxDNA’s services, you (or your practice administration) will arrange for your patient to provide a saliva sample and to have the completed sample sent to a third party laboratory for testing. The laboratory sends the test results to IntellxxDNA and we use the test results to create the reports that you order regarding that patient.

We may also have information that you or your patient provide to us, such as information that identifies the patient (like your patient’s name and contact details) and payment information.

IntellxxDNA shares information that we receive about your patient with you as their clinician. For example, we include your patient’s relevant test results in the reports are shared with you through your IntellxxDNA clinician portal. We may also share your patient information with a limited number of third parties that have a need to access the information in order for us provide the services, such as our technology providers. In limited situations, we may also be legally required to make patient information available to regulatory authorities, law enforcement, courts and similar mandatory disclosures.

We protect the information that we have about your patients in accordance with applicable laws and regulations. We also comply with the terms of the Business Associate Agreement (“BAA”) that we entered into with you when you agreed to our clinician contract for IntellxxDNA’s services. The BAA is available to you through your IntellxxDNA portal. We also require any third parties that may have access to your patient information to enter into confidentiality agreements with us, in compliance with the BAA.

Can my patient get access to information that is provided by IntellxxDNA in clinician reports or access their lab test results?

IntellxxDNA supports the legal rights that patients have to access health information that is received and kept by companies like us that provide services to clinicians. The Business Associate Agreement that we entered into with you as a clinician also requires us to comply with applicable legal rights for patients to access data.

You have the ability (through your IntellxxDNA clinician portal) to provide your patients with access to a patient report (through their IntellxxDNA patient portal). The patient report includes the test results that have been used to create the reports ordered by you. Patients should request this report access through your office.

If your patient would like to receive access to other information (such as “raw” test results or billing or invoice information that we may have), please direct the patient to contact us at support@intellxxdna.com.

What happens to patient data over time?

Patient data is stored securely over time so that the IntellxxDNA services can continue to support your patient care over time and also to allow for you to request report updates and additional reports as scientific understanding evolves.

Under the contract that patients enter into with IntellxxDNA patients have the right to de-activate their IntellxxDNA account. If your patient chooses to de-activate their patient account with IntellxxDNA, it is important to know that this will mean that none of that patient’s data will be available to you or to them, at all. This means that, if you or another clinician wants to access IntellxxDNA services for that patient’s treatment, the patient will need to purchase IntellxxDNA services again and will need to submit a saliva sample for new testing. IntellxxDNA may retain information regarding deactivated accounts as necessary to meet its legal and compliance requirements.

If your patient wants information about account deactivation, please direct them to contact our support team at support@intellxxdna.com.

What happens if the company changes ownership?

Like other healthcare and technology companies, if IntellxxDNA is acquired or undergoes a major business change, data may be transferred to a new owner.

In that case, patient data would continue to be protected under applicable privacy and security laws, the patient’s contract with us, and their existing choices (such as whether they authorize research participation) would still apply.

Will IntellxxDNA use patient data for research?

No, unless your patient gives a specific written consent to have their data included in research or education.

When you as a clinician request IntellxxDNA services for a patient, you agree to a clinician services contract with us and your patient also agrees to a patient contract with us. These contracts limit how IntellxxDNA can use your patient’s data. They do not permit us to use your patient’s information for research or educational purposes.

However, we know that there may be situations where you may want your patient’s information to be used in research or education. If this happens, IntellxxDNA can only use your patient’s data for these purposes if the patient has signed a special written authorization form. This form requires IntellxxDNA to “de-identify” your patient’s data before it is used for research/education. This means that your patient’s name and other personal details are removed from the data that is shared with researchers so that the data provided for research/education is no longer directly tied to your patient as an individual. De-identifying your patient’s information allows researchers to study patterns without knowing who the data belongs to. The form also allows your patient to specify the specific use purposes that the patient agrees to. We can provide you with this special research authorization form.

If your patient has signed the special research authorization form and later decides that they no longer want their patient de-identified information to be included in future research, they can withdraw their patient authorization for future use by contacting us at support@intellxxdna.com.

Can I or my patient disguise how the patient’s identity appears in the IntellxxDNA system?

Yes. You can choose to use a name or identifier that is not your patient’s full or real name when registering the patient in our system. You or your practice administration office must do this at the time that they first request IntellxxDNA services for you.

If your patient has already been entered into our system under their real name, the patient may request that we use an alias going forward. However, a name change request may not delete the name originally used for your patient account in historical, archived or other data storage resources.