The IntellxxDNA™ Website Privacy Policy

1. Introduction and Overview

IntellxxDNA™, LLC (“IntellxxDNA”, “we” or “us”) provides personalized genomics analysis services to health care professionals (clinicians) in order to help clinicians support and personalize clinical recommendations for their patients.  This Privacy Policy describes how IntellxxDNA collects, uses, process, discloses, stores, and protects the Personal Information we receive and collect about you when you visit our website at https://intellxxdna.com/ (the “Website”).

The purpose of this Website is to provide information to clinicians and individuals who are interested in our services.  No genetic information is collected, stored, or accessible through this Website. This Privacy Policy does not govern our privacy practices relating to the handling of patient personal health information, including genetic data; genetic data is accessible only through our Patient Portal, which is at a separate website address.

You create an account on the Patient Portal account only if and when you order a saliva test kit. The saliva kit may be ordered only from clinicians. Your clinician will share your test results with you through the Patient Portal.

2. What is ‘Personal Information’?

“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. 

3. Why We Collect and Use Your Personal Information / Purposes

We collect Personal Information from you so that you can access and use our Website and so that we can communicate with you to respond to your requests (i) for information through the forms you fill out or (ii) to create a Clinician Account (if you are a licensed health care professional). 

You do not have to register to visit or use our Website.  However, we do collect some Personal Information when you visit our Website.  Please see “Information We Collect Automatically When You Use the Website,” below, for detailed information regarding the Personal Information we collect when you visit and use our Website, and the choices you have with regards to that collection. We may monitor use of the Website in order to detect, investigate or prevent any actual or potential violation of our terms of service. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use and stability of the Website and to improve the Website.

4. Information You Provide Directly to Us

• Connect to a Clinician: If you ask to be referred to a clinician, we will collect your name, email address, phone number, country, postal code as well as your interest in our services for the purpose of informing you about clinicians that are located near you.
• Contact Us: If you are a clinician and ask through the Website for a Clinician Liaison to contact you, we will collect your name, email address, phone number, practice name and license type for the purpose of responding to your request. Calls may be recorded to ensure quality of service to you and for training purposes. We may retain this information to assist you in the future and to improve our customer service and service offerings.
• Create a Clinician Account: If you are a clinician and ask to create an account, we will collect and use your full name, job title, practice name, practice type, practice URL (on an optional basis), address, city, province/state, country, postal code, email address, phone number, license number, issuing state/province, national provider identification number (including issue and expiry dates), license, referrer details (if applicable) and any other information you choose to provide us when requesting an account. We collect this information for the purposes of creating and administering your account and facilitating your access to and use of our services.

5. Information We Collect Automatically When You Use the Website

• Information We Need to Display Webpages to You. Our servers automatically record your visits to the Website. Like many other website servers, ours compiles a log that records the date, time, browser type (i.e., Firefox), device type (i.e., iPhone), operating system (i.e. Android), and originating IP (Internet protocol) address of each page you visit. We need this information to show you the webpages you want to see on our Website.
• We use cookies and other technologies to collect information about your visits to our Website. Cookies are text files placed on your device by websites to collect standard log information and visitor behavior information. Our cookies collect information such as the website or ad you visited right before ours, which pages you visited on our Website, and how much time you spent on each section of our Website. We may also collect other data about your visit, such as search requests and results. We use this information to track usage of our Website, measure the number of unique visitors to the different sections of our Website,  understand how clinicians and patients find the Website (e.g., to measure the effectiveness of our ads), and help us make our Website better. The use of this information is called “analytics.” Often information used for analytics is aggregated.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you decide not to accept cookies from our Website, this may prevent you from taking full advantage of the Website.

6. What We Do with the Information We Collect

We require this information to understand your needs, respond to your requests, and provide you with better service, and in addition for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.

Subject to any laws regarding consent, we may periodically send promotional emails about new research, new reports, special offers or other information which we think you may find interesting using the email address you have provided – and you can opt out of further email any time by clicking the “unsubscribe” link included at the bottom of each email.  Please note that we may still you send you communications to respond to your requests or in connection with your account (if you have one in the patient portal).  

7. Sharing of Personal Information

We do not disclose your Personal Information to third parties without your consent, except as described in this Privacy Policy or as required or permitted by law. We do not sell your Personal Information, except in connection with the sale of our business as described below.

• Clinicians: If you ask to be connected with a clinician who has partnered with us, we will share your [full name, email address, phone number, country, postal code and interest] with a clinician located near you who can help you access our services.
• Service Providers:Your Personal Information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as providing IT support, hosting the Website, conducting analytics, and providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose Personal Information for their own marketing or other purposes. We and our service providers may access, store and otherwise process Personal Information of the United States.
• Legal and Compliance: We and our service providers may provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your Personal Information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
• Sale of Business: We may transfer any information we have about you from this Website as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of IntellxxDNA or as part of a corporate reorganization or other change in corporate control.

8. Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Safeguards and Retention

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the Personal Information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to Personal Information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

We have Personal Information retention processes designed to retain Personal Information for no longer than necessary for the purposes of providing our services or to otherwise meet legal requirements. 

We may also retain non-identifiable and aggregate information beyond this time for our business purposes, including to help us develop and improve our services.

10. Your Choices

Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your Personal Information in our custody or control and to withdraw your consent to our collection, use and disclosure of your Personal Information. You may ask us to delete it.  You may request access, updating and corrections of inaccuracies in your Personal Information in our custody or control, or withdraw your consent, or ask for deletion, by emailing us at the contact information set out below. We may request certain Personal Information for the purpose of verifying the identity of the individual making the request.

11. Changes to our Privacy Policy

IntellxxDNA may change this Privacy Policy from time to time by updating this page.   

12. Contact Us

If you have any questions or concerns about our privacy practices or to request access to, or correction or deletion of your Personal Information, or to withdraw your consent, please contact us at:  Privacy Officer,  privacy@intellxxdna.com.